Expert Coaching FAQ

What medical conditions require working with an RD (Registered Dietitian)?

• Breastfeeding
• Heart Disease
• Thyroid Cancer
• PCOS
• Hyperthyroidism
• Weight loss surgery
• Gallbladder issues

Please note that this list is not a complete list of all possibilities. If you are unsure, please message us before you sign up for coaching.

What if I have a specific medical condition?

Despite our coach’s incredible expertise (including five Registered Dietitians), there are certain medical conditions that we cannot work with and will refer to a medical specialist in person for some clients. We would love to be able to help everybody that reaches out to us, but unfortunately, we cannot and have to refer to your local medical provider in certain instances. If you have any questions about a specific medical condition please contact us for details. We cannot work with anybody that has been diagnosed with an eating disorder at any point in their life.

What’s the next step after completing my purchase?

After purchase, you will be assigned a coach who will reach out to you usually within 1 business day. You will be asked to complete a detailed questionnaire that your coach will use to create a customized diet plan. You will also be asked to sign a waiver and submit a startup photo. You will receive your diet plan 2-3 business days after receipt of your completed questionnaire, signed waiver, and photo.

How do I communicate with my coach?

You will be expected to check in with your coach at least twice per week (please note that your coach will not proactively reach out to you). However, should you have an additional question or concern throughout the week, there are no limits on how often you can reach out to your coach.

All communication will be performed by email and social media. We work with clients from across the United States, as well as internationally (including over 50 countries worldwide). Please note that phone consultations are not provided in the coaching price and will be at an extra cost (and are based solely on the availability of the coach).

Which coach do I select?

Typically, selecting a specific coach is not necessary as your coach will be assigned to you. Selecting a coach on the coaching menu means you have spoken with that coach before about working together. We try to accommodate specific requests, but cannot guarantee the coach you pick will be available. Coaching selections are based on coaching availability, goals, gender, and locations.

Will my coach offer counseling?

Our one-on-one coaching plan does not provide any psychological counseling. We are a sports nutrition company that provides diet/training plans for improving sports performance and/or altering body composition.

Do you offer refunds?

There are no refunds/transfers of service on diet and/or training programs sent. No exceptions. There is a $50 cancellation fee if an order is refunded before the diet/training program is sent.

How / when will I receive my product?

All digital RP products can now be downloaded at the time of purchase, we no longer email them to you.

Confirmation emails are sent out shortly after your order is completed. Please be sure to check your spam, promotions, or updates folder as sometimes our emails are sent there.

Fun fact: You can re-download any product you've previously purchased from the Downloads page of your RP account portal (accessible once you log into your account).