Basic Troubleshooting

Have a Referral Code?

• I have a referral code, but not sure where to enter it
• I entered a referral code, but was still charged full price!

Technical Troubleshooting

• Why are there meals scheduled during my sleep hours?
• My app is crashing or not loading when I try to open it
• I logged into my account, and all of my diet information is completely gone!

Password reset, log-in, and subscription loading Issues

• I recently switched platforms, how do I access my subscription?
• I am subscribed, but the app is telling me that I'm not
• I am having issues logging into the app