Support Agent
Articles
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What to expect in the first week
Hunger: It’s not uncommon to feel hungry and tired the first week. The reason: You may not be used to eating every 3 – 4 hours, and instead have either gone long periods of time without eating, gra...
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I am subscribed, but the app is telling me that I'm not
There are many cases that may cause the app to not find your subscription. In this article we will look at the most common subscription issues and solutions. Getting stuck on a subscription screen ...
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How the RP Diet Coach app different from other apps
The RP Diet Coach app is a digital diet coach and not a simple macro tracker. Most of the apps available in the App Store are apps designed to be used as a simple calorie or macro tracker. The RP D...
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I signed up though Stripe, why can't I access my subscription?
There are many cases that may cause the app to not find your subscription. In this article we will look at the most common subscription issues and solutions. 1. Please make sure you are logging in ...
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How do I manage my Stripe subscription?
This article will go into managing your subscriptions. Here you may edit your payment information, email address, view your billing history, and cancel your subscriptions. 1. Please navigate to ...
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I have a coupon code where can I enter it?
At RP we have many opportunities for discounts through; sales, athlete and affiliate codes, and other promotions. To use your coupon code: 1. Select an item you want, and place it in your cart. 2. ...
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I have an iTunes subscription, why can't I access it?
There are a several reasons why your device cannot find your account. For example: 1. Is the device logged into the same iTunes account as the one which the subscription was purchased under? 2. Hav...
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How do I manage my iTunes subscription?
Users that subscribe to their app through iTunes are able to do most of their subscription management right from their device! ...
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I recently switched platforms, how do I access my subscription?
Because subscriptions are sold and managed by the app stores Google Play for Android and iTunes fo Apple. Subscriptions don't automatically carry over when a user transitions to a new device. In ca...
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I logged into my account, and all of my diet information is completely gone!
We have had reports that diets are completely gone after a user logs out and logs back into the app. We have found that in all of such cases, users have multiple app accounts, therefore when they l...